Cost of providing support

Why do you need a Support Plan

This is your “Road Side Assistance”

MiPOS software doesn’t require any recurring license fees to use the software. There are no limitations. However, there is a cost providing technical support and call outs, after the complimentary support. This can include services such as warranty, hardware setup, troubleshooting, menu setup, and training, and these services can be purchased through a support subscription or pay-as-you-go option.

Start—up Support

Included

Support within 30 days of purchase

Mon to Fri – 9am to 7pm

Phone Support

Remote desktop support

Web reports

EFTPOS Integration Support

Backup every 90 days

See more details

Ongoing Support

$690 p/a or

$69 monthly

This is your “Road Side Assistance”, recommended Annual Support Plan, Support you need ongoing while operating for the life of the product.

Mon to Fri – 9am to 7pm

Phone Support

Remote desktop support

Web reports

Backup every 90 days

Software Updates

See more details

PAYG Remote Support

$199

Pay-as-you-go report support

Support to resolve POS issues

Support for extended training

Mon to Fri – 9am to 7pm

Phone Support

Remote desktop support

Support for other POS systems

See more details

Road Side Assistance for your Business Success!

The retail and hospitality industry never stops, and neither do we! We offer extended support hours to ensure that your POS system runs smoothly and serves you seamlessly, no matter what time of day or night it is. Trust us to keep your business running smoothly!

Support via Teamviewer

We Provide Technical Support via Teamviewer Remote Support Software. Otherwise, visit www.teamviewer.com.au to download and install software.

Customers required to Open Teamviewer Software located on the Desktop and Provide YOUR ID and PASSWORD to establish the remote access. We encourage customers to have internet onsite or atleast a mobile hotspot. See website for more details on Warranty and Support, Costs and Callout Fees.

Purchasing a Business with a Pre-Owned MiPOS System?

Are you in the process of acquiring a retail shop, cafe, or restaurant that comes with a MiPOS system? If so, you now have a previously owned POS system that may be out of warranty. However, one of the advantages of using MiPOS is that there are no license fees to operate the software, so you can continue using the system without any ongoing payments.

If you require technical support from MiPOS, please get in touch with us to discuss your options for paid ongoing support. This could include hardware setup, troubleshooting, resetting the POS system, adding a new menu, or training sessions.

As a new owner, you are entitled to limited benefits.

New Business Owner

New Business Owner – “Welcome, New Business Owner! Let’s Get You Started with MiPOS!”

We understand that taking over a new business can be exciting but also a little overwhelming. That’s why we are here to help make your transition as smooth as possible. Our team will provide you with software training, menu setup, and receipt setup and offer 30 days of free support to get you familiar with the system.

Resetting the system

“Reset Your System” – This refers to the process of wiping out all previous transaction records and sales data under the same business name.

To initiate the reset, navigate to Configuration > Backup and Reset in MiPOS software.

You may choose to perform the reset with the help of our support team, or do it yourself at your own risk.

Ongoing Warranty & Support

Warranty is providing assistance to Setup, Repairs and Replacement during the life of the Product.

Although you enjoy using MiPOS without a Subscription or any limitation, keeping a “Road side assistance” is your choice.

Services such as resetting, restoring, software updates, menu setup, additional training for existing customers or new owners, and— most importantly — ongoing warranty and phone support, remote desktop support will require a paid support plan.

Restoring the system

Restoring the system – Transfer ownership of your business smoothly by wiping all existing business and menu data.

To get started, we’ll need your logo (if you have one), business name, address, ABN, and phone number for setting up your receipts.

Get in touch with us to learn about the cost of restoring your POS system. Note that the software version remains unchanged and does not include menu setup or software training.

No ongoing Software License Fees

“No Recurring Software Cost” – with MiPOS, you won’t be paying a continuing charge to use the software.

We offer a one-time complimentary setup and training to the new owners upon the purchase of the POS system and continue to support the provided product as per our Warranty Agreement.

However, services such as resetting, restoring, software updates, menu setup, additional training for existing customers or new owners, and— most importantly — ongoing warranty and phone support, remote desktop support will require a paid support plan.

Your entitlement as a New Business Owner

As a new owner of a MiPOS system, we can take you through a setup and training for the software. During this training session, you will learn how to use the system effectively, set up your menu, and configure your receipts.

Additionally, you are entitled to a 30-day included support period, during which you can contact MiPOS for any technical assistance or support you may need.

Switch to MiPOS in easy few steps

We will do the heavy lifting for you with minimum disruption to your service for a smooth transition.

Our support team will set up the menu for you and provide the required training. Training will be either at your venue, at our showroom or online via Teamviewer.

Supply the menu list in electronic format either PDF, Word or Excel.

MiPOS is compatible with POS Terminals Windows 7 or higher, windows tablets, and most existing POS hardware

MiDASHBOARD provides web-based, real-time reporting to have better transparency of your business, while you are away.

Got a question?